Privacy Policy
Protecting your personal data and assets is our top priority. We are fully committed to safeguarding them.
Goldspire Cylor collects and stores data necessary for your use of the trading platform. Details of how this information is collected and stored are outlined in the following Privacy Policy.
The following principles underpin our policy:
- To ensure complete transparency about how we collect and store your personal data:
Our aim is to ensure you understand how we collect and process your data, so you can make informed decisions. We follow clear guidelines and procedures for handling information across this official website. This policy sets out the specific methods we use, providing transparent and concrete details on how your data is used. You remain in control.
We will share updates promptly whenever we determine you should be notified. Transparency is central to how we operate.
Our knowledgeable staff are available to answer any questions about our processes, including our obligations under the laws of Ireland. Contact us at info@goldspire-cylor.com.
- We do not use personal data for any purpose other than as outlined in our Privacy Policy.
We may process personal data for the following purposes: to ensure the proper operation of Goldspire Cylor services and to connect trader-members with third-party trading platforms; to maintain and improve our official website and services; to protect our rights; and to comply with regulatory or other legal obligations. We may also process data as required to provide administrative and other business functions related to the Services we provide to you, the client.
To deliver services tailored to your preferences and needs, Goldspire Cylor uses personal data.
- To access the essential tools you need to protect your personal data and uphold your rights:
At any time, you can contact us to access the personal data we hold about you. We can also update or delete it where appropriate, and we will support requests to transfer your data to you or to a designated third party. We provide these services to help you exercise your rights to privacy and control.
- Keep your personal data secure:
Our security systems use banking‑grade measures. While a 100% guarantee isn’t possible, we continually upgrade our systems and reinforce the safeguards we have in place.
We maintain a comprehensive privacy policy and the highest levels of security.
1. The Scope?
This policy sets out our procedures for the collection, processing, and sharing of all data relating to natural persons.
The terms of this policy apply to any identifiable natural person. This includes anyone who can be identified, or has already been identified, using data entrusted to us or data we can access and/or combine.
As defined in the Privacy Policy, the processing of data specifically means the storage, management, and organisation of personal data.
We do not collect, nor do we intend to collect, any information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we discover a user is under 18, or we obtain any information relating to a person under 18, we will delete it immediately.
2. What personal data do we hold?
When you register with us, we collect the personal data needed to enable you to use our services. Where required, we may also request additional information to verify account ownership. To maintain and improve service quality, we collect and analyse data about how you use our platform and the services of our third-party partners.
3. You are under no obligation to provide your personal data to the company.
While you are not obliged to provide your data, choosing not to do so may limit our ability to deliver certain services and may restrict your use of our platform.
4. What personal data do we collect? When you visit our website, we may collect the following personal data:
We do not collect information that could personally identify you. We do, however, record details such as your account activity, the IP address used, and the date and time of access. For maintenance, security, and support purposes, we retain system crash reports, browser details, and the type of device used to access your account. We also record the language setting associated with your account.
Regarding personal data, we only collect and store the information you consent to share with us when you use our service to connect to a third-party trading platform.
Personal data you provide to third-party platforms may include your full name, address, phone number and email address.
5. Why does the company need my personal data, and is it lawful for them to collect it?
The collection, storage and processing of your personal information by the company are solely for the purposes set out in the Policy. All such use and processing is carried out in accordance with applicable laws in Ireland.
The company will not handle, process, or transmit your data except in compliance with applicable laws in Ireland. The legal bases for doing so are as follows:
- You have agreed to allow the company to store and process your personal data. By submitting your data to the company, you authorise us to transfer that data to the relevant third-party trading platform. You have consented to the processing of your personal data for one or more purposes.
- To improve services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may need to store and process your personal data.
- To comply with legal obligations, data processing is necessary.
If you would like more information about the data processing we are required to carry out, please contact us by email.
Below is a list of the specific purposes for which we may process your personal data, along with the relevant legal basis.
To provide you with access to digital trading, we will share your personal data with third-party trading platforms, but only at your request.
Your data may be collected and shared with third-party companies solely at your request and at your discretion.
You have consented to the processing of your personal data for one or more purposes.
Please provide the required information so we can respond promptly and effectively to your requests, enquiries and concerns about our services.
Processing of personal data is necessary for the company to pursue its legitimate interests, or those of a duly appointed third party.
To comply with our legal and administrative obligations, we must process personal information.
To comply with our legal obligations, we must process certain personal data.
We require anonymised personal data and usage tracking to help improve our services, including crash reporting.
To protect the legitimate interests of the company and any third-party service providers, we need to process and store personal data.
This measure is necessary to prevent fraud and misuse of our service.
In line with our service obligations, we oversee and conduct data processing to support business development, strategic decision-making, oversight and legal compliance, as well as other business-related operations.
To safeguard the legitimate interests of the company and any third-party service providers, we need to process and store personal data.
We use statistical and analytical tools to inform decision-making across our full range of services and to support strategic planning.
To protect the company’s legitimate interests and those of any third-party service providers, we need to process and store personal data.
Where necessary to safeguard the company’s rights, assets and interests—and those of our third-party service providers—and in compliance with applicable local laws, regulations, agreements, and our own terms, conditions and policies, we may process personal data. Any such processing will be carried out strictly in line with established procedures and only as required.
To protect the legitimate interests of the company and any third-party service providers, we need to process and store personal data.
6. Disclosure of Personal Data to Third Parties
To store and process IP addresses, carry out user surveys and analysis, and provide other related services, the company may share anonymised personal data with third-party service providers.
At your request, we may share certain personal data you provide with third-party services. In such cases, the processing of your data will be governed by the relevant company's privacy policy. This may include multiple digital trading platforms.
To better serve our clients and improve our services, the company may share personal data with its affiliates and partner companies.
Where required by law, or to protect the company’s rights and assets and those of its third-party partners, we may disclose data to the relevant legal or regulatory authorities.
In connection with a significant corporate transaction—such as the sale of the company or seeking investment or a loan—we may share relevant data in a lawful and appropriate manner. This also applies in the event of a merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.
7. Cookies and Third-Party Services
For site analytics and in collaboration with advertising partners, we may use cookies and similar technologies, in accordance with applicable law and industry standards.
Cookies are small files stored on your device when you visit a website. We use them to gather information about your browsing behaviour and preferences to personalise and enhance your experience. Cookies help us remember your settings and tailor our services accordingly. They are also used for site analytics and to compile statistics that inform our strategic planning.
Broadly speaking, this site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends. These help the site recognise you when you return and make it easier to use.
Types of cookies:
Cookies may be used where necessary and for their intended purposes:
These cookies are strictly necessary.
Cookies are used to recognise you as a client, allowing us to deliver the information, settings, and services you need more effectively. They also help you navigate our website and enable access to its features.
To enable your device to download and stream data, cookies are used. They also make it possible for you to access relevant features and return to pages you’ve previously visited.
To make access to the site fast and straightforward, cookies store and process limited personal data, such as your username and last login date, for example when you ask the site to remember you at sign in.
Session cookies are deleted when you close your web browser.
Functionality cookies
We use cookies to securely store your settings and preferences and recall them instantly. They also help us recognise you when you visit our website.
Persistent cookies stay on your device after your browsing session and remain until they expire.
Cookies for performance
To help us improve our services, we use cookies to collect statistical information on website performance and usage.
Any data stored in cookies is anonymised and cannot be linked to an individual.
Session cookies are removed when you close your browser, whereas persistent cookies remain until they expire—or, if no expiry is set, indefinitely—unless you delete them.
Cookies are blocked or have been deleted
To delete or block cookies, do so via your browser’s settings. Follow the links below for step-by-step instructions for the most popular browsers.
- firefox
- Microsoft Edge
- Google Chrome
- safari
Blocking cookies will stop some website functions and features from working as intended.
ONLINE TRACKING NOTICE
Your personal data will be retained for as long as necessary to carry out the operations described elsewhere in this policy. It may be kept for longer where required by local laws, regulations, or company policies.
At your request and discretion, we may share your personal data with third-party trading platforms for a period of 12 months. When that period ends, and with your consent, we may continue sharing it for a further 12 months.
As part of our operations, we routinely review all personal data to determine whether it is still required.
9. Transfers of personal data to third countries or international organisations
Where necessary to deliver our services and/or for security reasons, we may transfer personal data to third countries (i.e. countries other than your own) and to international organisations, applying comprehensive security safeguards. We use the highest standards of data protection to keep your information safe and to ensure you retain access to legal remedies and rights in all circumstances.
Across the EEA (European Economic Area), all residents are protected by data protection laws and safeguards.
- All data transfers are carried out within the EU’s legal jurisdiction and competence, in line with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ('GDPR').
- All data transfers between public bodies or authorities are carried out in line with Article 46(2) and are governed by a legally binding and enforceable instrument.
- The European Commission’s Standard Contractual Clauses, set out in Article 46(2)(c) of the GDPR, define the conditions for data transfers, and such transfers are carried out in accordance with them. The Clauses are available on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
For further details on the specific security measures the company uses to protect your personal data when transferring it to third countries, please email info@wealthwaydigital.uk.
10. Protection of Personal Data
Personal data is protected using the highest standards of technical and organisational measures, aligned with industry best-practice procedures. These measures help prevent unauthorised or accidental destruction, loss, or alteration of data.
Although we apply the highest levels of care and follow gold-standard data protection procedures as required by law, it is not possible to guarantee in all circumstances that your personal data will always be error-free. Accordingly, we cannot be held liable for any disclosure of personal data or for incidental, intangible, or consequential loss or damage. This includes circumstances beyond our control, such as disclosure arising from transmission errors, unauthorised third-party access, or any similar cause.
If we receive a lawful request from a regulator or other competent authority, we may be required to disclose your personal data. Once disclosed under a legal obligation, we cannot control how those authorities handle, store, or protect your data.
Any information sent over the internet, including personal data, carries a risk of interception and cannot be guaranteed to be completely secure. The Company cannot guarantee the security of any data transmitted online.
11. Links to third-party websites
This website may include links to third-party applications and websites. These services are independent of our company and are not affiliated with us; we do not control them, and our privacy policy does not apply. Each third party sets its own procedures and priorities for collecting and processing personal data, and we are not responsible for their practices. Please use these links at your own discretion.
Always review the privacy policy of any company or service when visiting their official website, before sharing any personal data. Make sure their data collection, use and processing policies align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.
12. Policy Amendments
We may update or amend this policy at any time. We will notify you of any changes on the official website and via other appropriate channels. The updated privacy policy will be published on the website and take effect immediately upon publication, unless stated otherwise.
13. Your rights regarding personal data
You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct any errors, and choose to delete it or limit the scope and nature of our processing.
This page contains information relevant to EEA residents:
Your personal data is protected by the rights outlined herein. You can exercise these rights immediately by emailing the address below.
Accessing Your Rights
If the personal data you have provided is accurate, you may access it at any time. Any of your personal data that we process is accessible to us and therefore verifiable.
You can request access to your personal data at any time for verification, and we will provide it in electronic format. If you require additional copies of the data we process beyond the initial copy, a reasonable fee may apply.
Rights granted under applicable law and the privacy policy must not infringe the rights of others. The company may refuse or restrict access to personal data if providing such access would infringe the rights and freedoms of others.
Right to Rectification
Any inaccuracies or omissions in your personal data may be corrected by you or by the Company to ensure proper processing.
Erasure Rights
You have the right to request the deletion (erasure) of your personal data in the following situations: 1) if your data has been processed without your consent or otherwise unlawfully; 2) if you ask us to remove it and the Company has no legal obligation to retain it; 3) if you object to any further processing by us, even where lawful and based on our or a third party provider’s legitimate interests; and 4) if we are legally required to delete your data.
Your right to deletion may be overridden by legal obligations under EU law or the laws of any Member State. The same applies where data is required for the establishment, exercise, or defence of legal claims.
Right to Restrict Data Processing
You have the right to request that we restrict the processing of your personal data if you believe it is inaccurate.
If you request that the use of your personal data be restricted, we will delete it unless one of the following applies: 1) deletion is prohibited by European Union or Member State law; 2) with your consent, the data is needed to establish, exercise, or defend legal claims; or 3) deletion would infringe the rights of another natural person.
Right to Data Portability
You are entitled to access and review any personal data you have provided, where you have consented to its collection and it is processed by automated means.
You have the right to request the transfer of all your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data erased. This right does not apply where exercising it would infringe the rights or freedoms of another natural person.
Right to challenge the processing of your data
Even where the Company relies on its legitimate interests, or those of a third-party service provider, you have the right to object to the processing and request that it stop. However, this does not apply where there is an overriding legal need to continue, including for the establishment, exercise, or defence of legal claims. In such circumstances, we may continue to process your personal data.
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
Your Right to Withdraw or Refuse Consent
You may withdraw your consent to our processing of your personal data at any time, with immediate effect where possible. This will not apply retroactively to any processing that took place before you withdrew consent.
If you are dissatisfied for any reason, you have the right to lodge a complaint with any relevant legal, regulatory, or supervisory authority.
If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, each EU Member State has established regulatory and supervisory authorities to handle such matters. You may lodge a complaint with the relevant authority at your discretion.
Section 13 outlines the circumstances in which your personal data rights may be limited under European Union or Member State law.
Once we receive your request about your personal data and its processing, we will provide access to the information you have requested, as set out in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.
Where possible, we will provide the requested information electronically and free of charge, except where doing so would conflict with the law or the provisions in Section 13. We reserve the right to apply a reasonable fee or refuse requests that are spurious, excessive, or repetitive.
We reserve the right to request additional identification where we have reasonable grounds to doubt the identity of the individual making a personal data request, to safeguard data protection and security.